Shipping Policy

Thank you for shopping with MysticOtakuJewelry. This Shipping Policy explains how and when your order will be processed and delivered.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after your order is confirmed. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once it ships.

During high-volume periods (new launches, holidays, sales), processing may take slightly longer. We appreciate your patience.

Shipping Times

Estimated delivery times after dispatch:

• United States: 6-9 business days
• International: 6-12 business days (where available)

These are estimates, not guarantees. Actual delivery may vary due to carrier delays, customs processing, weather, or other factors outside our control.

Shipping Costs

We offer free standard shipping on all orders. Any applicable taxes are calculated and shown at checkout.

Order Tracking

Once your order ships, you'll receive a tracking link by email. You can also track your order anytime on our Track Your Order page. Please allow 2–4 business days after dispatch for tracking information to become active in the carrier's system.

Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. Please check with your local customs office for details before ordering.

Delays

If your order is significantly delayed beyond the estimated timeframe, please contact us and we'll help track it down and make it right.

Lost, Stolen, or Damaged Packages

If your order arrives damaged, or your tracking shows delivered but you haven't received it, please contact us within [7] days with your order number and any relevant photos. We will work with you to resolve the issue, including a replacement or refund where appropriate.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us immediately — if your order hasn't shipped yet, we'll do our best to correct it.

Contact

Questions about shipping? Email us and we'll respond within [24] hours.